Legal · Last updated: January 1, 2025

Privacy Policy

How DigiTranza Pvt Ltd collects, uses, and protects your personal information.

DigiTranza Pvt Ltd ("DigiTranza", "we", "our", or "us") is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.

1. Information We Collect

  • Information you provide directly: When you fill out our contact form, request a quote, or communicate with us by email, we may collect your name, email address, phone number, company name, and the content of your message.
  • Business information: In the course of providing IT services, we may collect project requirements, technical documentation, and related business information necessary to deliver the agreed services.
  • Billing information: For invoicing and payment purposes, we may collect billing address, GST/tax identification number, and bank account details as mutually agreed.
  • Technical information: When you visit our website, we may automatically collect IP address, browser type and version, pages visited, time and date of visit, and referring website — for analytics and security purposes.

2. How We Use Your Information

  • To respond to your inquiries, quotes, or project requests.
  • To provide, deliver, and improve our IT services and products.
  • To generate and send invoices and process billing.
  • To communicate project updates, support status, and relevant service information.
  • To improve our website, services, and user experience based on usage patterns.
  • To comply with applicable legal and regulatory obligations.
  • We do not sell or rent your personal information to third parties.

3. Communication

  • We may contact you via email or phone for the purposes of responding to inquiries, delivering services, sending invoices, and providing project-related communication.
  • You may opt out of non-essential communications by contacting us at digitranzapvtltd@gmail.com. Service-related communications (invoices, project updates, support responses) are necessary for service delivery and cannot be opted out of while a service engagement is active.

4. Cookies

  • Our website uses cookies to improve your browsing experience and for analytical purposes. Cookies are small text files stored on your device.
  • We use session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired). You can control cookie settings through your browser.
  • For full details, please see our Cookie Policy.

5. Third-Party Tools and Services

  • Our website may use third-party tools such as analytics platforms (e.g., Google Analytics) to understand traffic patterns. These tools may collect data subject to their own privacy policies.
  • We may integrate with third-party APIs (payment gateways, cloud services, communication tools) as part of delivering IT services. These integrations are governed by respective third-party privacy policies and our service agreements.
  • We are not responsible for the privacy practices of third-party websites linked from our site.

6. Data Retention

  • We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or regulatory requirements.
  • Client project data and communications are typically retained for the duration of the engagement plus a reasonable period thereafter for reference.
  • You may request deletion of your personal data by contacting digitranzapvtltd@gmail.com, subject to our legal obligations to retain certain records.

7. Data Security

  • We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
  • However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
  • In the event of a data breach that affects your rights, we will notify you in accordance with applicable law.

8. Your Rights

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request corrections to inaccurate or incomplete information.
  • Deletion: You may request deletion of your personal data, subject to legal retention requirements.
  • Objection: You may object to certain types of processing, including direct marketing.
  • To exercise any of these rights, please contact digitranzapvtltd@gmail.com.

9. Changes to This Policy

  • We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last updated" date at the top of this page.
  • We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

10. Contact Us

  • If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
  • Email: digitranzapvtltd@gmail.com
  • Company: DigiTranza Pvt Ltd, India
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