Legal · Last updated: January 1, 2025

Refund Policy

Billing terms, cancellation conditions, and dispute resolution for IT services and software projects.

DigiTranza Pvt Ltd provides IT services, software development, and digital solutions. All engagements are governed by a project agreement or service order. This Refund Policy outlines our billing practices and conditions under which refunds may be applicable.

1. Scope-Based Development Work

  • All fixed-price development projects are undertaken based on an agreed scope of work documented prior to commencement.
  • Work completed within the agreed scope and delivered as specified is non-refundable.
  • Dissatisfaction with a delivered feature that conforms to agreed specifications is not grounds for a refund.
  • Scope changes requested after project commencement may result in revised pricing under a separate change order.

2. Milestone Billing

  • Larger projects are typically billed in milestones (e.g., 40% advance, 40% mid-milestone, 20% on delivery).
  • Completed milestones that have been reviewed and approved by the client are non-refundable.
  • If a project is cancelled by the client after a milestone is completed, payment for that milestone is retained.
  • Advance payments are applied toward the first milestone and are non-refundable once work has commenced.

3. Non-Refundable Completed Work

  • Developer hours worked and billed are non-refundable, regardless of whether the project continues.
  • Consultation time, scoping sessions, and discovery calls billed under hourly arrangements are non-refundable.
  • Completed deliverables — code, design files, documentation — represent non-refundable work product.
  • Third-party costs (domain registration, API fees, hosting charges) incurred on behalf of the client are non-refundable.

4. Advance Payment Treatment

  • Advance payments made before project commencement may be refunded within 7 calendar days of payment if no work has commenced.
  • Once scoping, planning, or development work has begun, advance payments are applied to costs incurred and are not refundable.
  • Where a project is cancelled due to DigiTranza's inability to deliver within agreed terms, advance payments will be reviewed on a case-by-case basis.

5. Monthly Support Cancellation

  • Monthly retainer agreements require a minimum of 15 calendar days' written notice for cancellation before the next billing cycle.
  • Refunds are not available for the current billing month once the period has commenced.
  • Unused support hours within a monthly period are not carried forward or refunded unless explicitly agreed in the service order.
  • Early termination of a multi-month contract may be subject to a notice period fee as specified in the service agreement.

6. White-Label & Custom Projects

  • White-label development agreements are governed by the specific terms documented in the project contract.
  • Work delivered and approved under a white-label arrangement is non-refundable.
  • Disputes regarding delivery must be raised within 14 days of milestone delivery, failing which the work is deemed accepted.
  • IP transfer and associated licensing terms are as per the white-label agreement and are separate from refund considerations.

7. Billing Disputes & Contact

  • If you believe you have been incorrectly charged, please contact our billing team at digitranzapvtltd@gmail.com within 30 days of the invoice date.
  • Please include your invoice number, a description of the dispute, and supporting documentation.
  • We will review and respond to billing disputes within 7 business days.
  • Unresolved disputes may be escalated through the dispute resolution process specified in your service agreement.
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